Shipping & Returns

According to the Consumer Law, the "Right of Withdrawal Without Reason" is valid within the first 7 business days after you receive the product. For returns due to any defect arising from the product, you can return the product you purchased within 7 business days from the delivery date.

Once the returned product reaches us, its compliance with the return conditions is checked and the refund process for the product price is initiated and deposited to the bank within 7 days. Depending on your bank, the product price will be reflected on your credit card as a "plus balance" within 10 business days. This process depends entirely on your bank and nazella.com.tr has no right to intervene. Two copies of your invoice must be sent along with the return. The shipping cost arising from resending the forgotten invoice is deducted from the refund amount.

DEFECTIVE PRODUCT RETURN
For returns due to any defect arising from the product, you can return the product you purchased within 7 business days from the delivery date. If you encounter such a situation, you must follow the steps above and send the product to us. Your complaint is forwarded to the relevant departments and the investigation process is initiated.

In cases where the return conditions are met, the shipping costs of all products you send to nazella.com.tr belong to our company. To do this, it is sufficient to deliver the product to our contracted cargo company with a "refund fee" during the return.